FAQ

  • I changed my mind. Can I get a refund or make an exchange for a different item?
    • We do not accept returns. All sales are final. Please make sure to carefully review all information for your order prior to checking out. This includes your billing and shipping address, e-mail and telephone number.

 

  • Are all the items listed on the website new?
    • We try our best to accurately describe the condition of the item so you know what you will be receiving. If an item is used, the description will say. If you have any questions on an item, please feel free to contact us.

 

  • How can I track my order?
    • All customers receive a shipping confirmation e-mail when their order ships. This will contain a tracking number that can be tracked through USPS.com.

 

  • I made multiple transactions. Can I have the orders combined and get the shipping cost refunded?
    • Unfortunately, no. Shipping cost is NON-REFUNDABLE when you make a purchase from our website. To avoid this, please make sure to make only one order with all desired items.

 

  • How long until I receive my order?
    • Orders are typically processed as soon as they are received but please allow 3-5 business days for order processing and verification. Delivery times can vary depending on the selected shipping method. Please allow for an additional 1-5 business day for delivery. For international orders, please allow even more time (~15-20 business days) for your delivery. If your order has not arrived within the aforementioned time, please contact us and we will do our best to help track your order for you.

Please note! Due to COVID-19, there might be a slight delay in the delivery of your order. Please make sure to visit USPS.com for real-time updates on COVID-related delays. Also as of October 1, 2021, the USPS is implementing new service standards for First Class Mail. The Postal Service will increase time-in-transit standards by 1 or 2 days for certain mail that is traveling longer distances. For more information on this update, please check the online PDF from USPS: USPS Fact Sheet - FCM Service Standard Change.pdf. We appreciate your patience and support.

 

  • I used the wrong address, can I contact you directly to make correction?
    • Please fill out the form using Contact link. Please be sure to include your Order # in the Subject Line. We will try our best to make corrections to your address and we will reply back within 24-48 hours.

 

  • I do not live in the United States. Can I place an order?
    • Yes, we are able to ship globally.

(March 2022 UPDATE) International Shoppers! The Postal Service is temporarily suspending international mail acceptance for certain destinations due to the impacts related to the COVID-19 pandemic and other unrelated service disruptions. We are unable to ship to any of the affected countries at this time. Please visit the USPS website for the latest list of affected countries: International Service Alerts. We appreciate your patience and support.Thank you for your understanding.