FAQ

I've received my order but now I've changed my mind. Can I get a refund?

  • We accept returns on items that are labeled as “New” in the description with a few exceptions (see Exclusions below):
    • New old stock (NOS) items, Limited Edition items, discontinued items, stickers/decals, blind boxes, or trading cards (single card, booster pack & booster box). Due to the nature of these items, we do not accept returns for any reason on these items. All sales are final. No exceptions! Please contact us if you have any questions about any of these items prior to purchasing. Thank you for your understanding.
    • We do not accept returns on any item labeled as “Used”. All sales are final. We try our best to ensure each item is described as accurately as possible. Please make sure to carefully review all pictures and description prior to checking out.  Please contact us if you have any questions about any of these items before you purchase.

 

I've received my order but it arrived with damage from shipping or has damage I was not aware of prior to purchasing. Can I get a return it and get a refund?

  • Dented or dinged item packaging. While we understand that some folks like “mint” packaging, we cannot guarantee that an items’s packaging is mint or undamaged. While we try to handpick the items in the “best” shape, there are instances where the item's packaging has “damage” upon arrival to us from Japan. Unfortunately, this is out of our control. If you are concerned about the item packaging condition for a specific item in our shop, please feel free to contact us prior to checking out.
    • Nonetheless, you can start the return process within 7 days of delivery (see below) but only for items that do not fall into the Exclusions (see above). 
  • Damaged item packaging due to shipping. We pack each order with care to prevent damage during transit to you but package handling is out of our control once it has left our warehouse. If you receive an item with extensive damage, we do recommend that you submit a claim to the shipping carrier.

 

My items are not a part of the exclusions. How do I start the return process? 

  • Return request must be made within 7 days of delivery. Please do not return any items without contacting us first!
  • To start the return process, please reach out to us using the Contact page. Please include your Order Number and reason for requesting a return. Please be aware that you (the buyer) are responsible for shipping costs back to us.
  • All items must be unused, unopened & new condition. 
    • If the item is returned in a different condition than when originally purchased, we are unable to offer a refund as we are unable to sell it.
  • Please note that a 15% Restocking Fee is applied to all accepted returns.
  • If the return is accepted, the original shipping cost is non-refundable.

     

    I placed an order but I changed my mind. Can I cancel my order and get a refund?

    • If the order has not been shipped, we can cancel your order but all cancelations are subject to a 5% cancelation fee to cover non-refundable credit card fees and order processing costs.
        • Please reach out to us using the Contact Us page. Please make sure to include your order number and reason for cancelation.
      • Once an order has been fulfilled (i.e., has tracking information), it will be treated as a return, subject to the our return process.

          

        How can I track my order?

        • All customers receive a shipping confirmation e-mail when their order ships. This will contain a tracking number that can be tracked through shipping company’s website.

           

          I made multiple transactions. Can I have the orders combined and get the shipping cost refunded?

          • Unfortunately, no. To avoid this, please make sure to make only one order with all desired items.

             

            How long until I receive my order?

            • Orders are typically processed as soon as they are received but please allow 3-5 business days for order processing and verification. Delivery times can vary depending on the selected shipping method. Please allow for an additional 1-5 business day (10-20 business days for international addresses) for delivery. If your order has not arrived within the aforementioned time, please contact us and we will do our best to help track your order for you.

               

              I used the wrong address, can I contact you directly to make correction?

              • Please fill out the form using Contact link. Please be sure to include your Order # in the Subject Line. We will try our best to make corrections to your address and we will reply back within 24-48 hours.

                 

                I do not live in the United States. Can I place an order?

                • International shipping is available but to certain locations at the moment. If you would like to know if shipping is available to your country, please feel free to contact us. We appreciate your understanding and support!