Refund policy

I've received my order but now I've changed my mind. Can I get a refund?

• We accept returns on items that are labeled as “New” in the description with a few exceptions (see Exclusions below):
• New old stock (NOS) items, Limited Edition items, discontinued items, stickers/decals, or trading cards (single card, booster pack & booster box). Due to the nature of these items, we do not accept returns for any reason on these items. All sales are final. No exceptions! Please contact us if you have any questions about any of these items prior to purchasing. Thank you for your understanding.
• Dented or dinged item packaging. While we understand that some folks like “mint” packaging, we cannot guarantee that an items’s packaging is mint or undamaged. While we try to handpick the items in the “best” shape, there are instances where the item's packaging has “damage” upon arrival from Japan. Unfortunately, this is out of our control. We try our best to show all defects on our pictures hence why it is important that you are reviewing all pictures prior to purchasing. If you are concerned about the packaging condition, please feel free to contact us.
• We do not accept returns on any item labeled as “Used”. All sales are final. We try our best to ensure each item is described as accurately as possible. Please make sure to carefully review all pictures and description prior to checking out.  Please contact us if you have any questions about any of these items before you purchase.

 

My items are not a part of the exclusions. How do I start the return process? 

• Return request must be made within 7 days of delivery. Please do not return any items without contacting us first!
• To start the return process, please reach out to us using the Contact page. Please include your Order Number and reason for requesting a return. Please be aware that you (the buyer) are responsible for shipping costs back to us.
• All items must be unused, unopened & new condition. 
• If the item is returned in a different condition than when originally purchased, we are unable to offer a refund as we are unable to sell it.
• Please note that a 15% Restocking Fee is applied to all accepted returns.
• If the return is accepted, the original shipping cost is non-refundable.

 

I placed an order but I changed my mind. Can I cancel my order and get a refund?

• If the order has not been shipped, we can cancel your order but all cancelations are subject to a 5% cancelation fee to cover non-refundable credit card fees and order processing costs.
• Please reach out to us using the Contact Us page. Please make sure to include your order number and reason for cancelation.
• Once an order has been fulfilled (i.e., has tracking information), it will be treated as a return, subject to the our return process.