Shipping policy
How can I track my order?
- All customers receive a shipping confirmation e-mail when their order ships. This will contain a tracking number that can be tracked through shipping company’s website.
I made multiple transactions. Can I have the orders combined and get the shipping cost refunded?
- Unfortunately, no. To avoid this, please make sure to make only one order with all desired items.
How long until I receive my order?
- Orders are typically processed as soon as they are received but please allow 3-5 business days for order processing and verification. Delivery times can vary depending on the selected shipping method. Please allow for an additional 1-5 business day (10-20 business days for international addresses) for delivery. If your order has not arrived within the aforementioned time, please contact us and we will do our best to help track your order for you.
I used the wrong address, can I contact you directly to make correction?
- Please fill out the form using Contact link. Please be sure to include your Order # in the Subject Line. We will try our best to make corrections to your address and we will reply back within 24-48 hours.
I do not live in the United States. Can I place an order?
- International shipping is available but to certain locations at the moment. If you would like to know if shipping is available to your country, please feel free to contact us. We appreciate your understanding and support!